Director Identity Verification Service- Authorised Corporate Service Provider

You must verify your identity if you are:

An individual forming a new company or filing documents at Companies House , eg a company secretary

• A new or existing company director
• A Person with Significant Control (PSC)
• A new or existing member of a Limited Liability Partnership (LLP)

Frank Investments normally completes Companies House ID verification within 24 hours once all correct documents are received.

If additional checks are required (for example, where documents are unclear or details need confirming), the process may take slightly longer.

Our experienced compliance team is available by phone and email to help you prepare your documents and confirm your verification with Companies House. Once ready, Frank Investments then issues you a secure link to complete the identity verification process via our partner Trust ID.

Yes.  As an Authorised Corporate Service Provider (ACSP), Frank Investments can verify the identity of directors, PSCs, and LLP members located anywhere in the world.

You will be prompted to provide clear, readable images of:

Proof of Identity (one of the following):

• Passport (preferred)
• UK or EU/EEA photocard driving licence
• National identity card (for non-UK residents)

The document must show your full name, date of birth, photo, and expiry date. It can not be a photo of your document, you must take an image of the original document during the verification process.

Proof of Address (dated within the last 3 months):

• Recent utility bill (gas, electricity, water, broadband)
• Bank or credit card statement
• Council tax statement

A digital facial likeness check is also required, completed via:

• A short video call, or
• A live selfie using a smartphone.

TrustID is an independent, government-approved digital ID service used by regulated firms such as Frank Investments.

It allows Frank Investments to verify identities securely for legal and compliance purposes in line with Companies House requirements.

1. Once appointed, you’ll receive a unique TrustID link from Frank Investments by email.
2. Follow the link to complete your identity verification online.
3. TrustID verifies your documents and confirms the results to Frank Investments.
4. Frank Investments reviews the verification and returns the results once all details are confirmed.
   • If further checks are required, we will contact you directly.

Yes.  All uploads and data are handled in compliance with UK GDPR and the Data Protection Act 2018.

• Documents are encrypted in transit and stored securely on TrustID’s platform.
• Both parties retain only the minimum required data for compliance purposes.
• Frank Investments must keep a digital copy for 7 years, as required by Companies House.
• TrustID retains your data for up to 31 days to allow Frank Investments to complete all checks.

No.  Neither Frank Investments nor TrustID requires original hard copies.
If requested, scanned or photocopied copies are acceptable.

Yes.  We can manage the identity verification process for all directors, PSCs, and LLP members in your organisation.

We maintain a record of who has completed verification and who still needs to, ensuring full Companies House compliance.

Payment is made securely via our online payment partner or by invoice.
Invoice payments must be cleared before verification begins.

Once approved, Frank Investments will notify you immediately & you will receive your personal code directly from Companies House.
Depending on your chosen service, you may either:

• Retain your unique Companies House verification code, or
• Have Frank Investments store it securely on your behalf.
• If you use an accountant for your company accounts, you should share your code with them as they will need this for your company’s next confirmation statement filing (from 18 Nov 2025) OR at the appropriate time if you are a PSC.
• You only need one verification code, even if you are a director or PSC for multiple companies. The code is attached to your position held at each firm separately. This is completed by your accountant or the person who manages the firm’s Companies House filings.
• You are also able to save your code to your personal Companies House account if you have one.

Yes.  The Companies House public register will show that your identity has been verified, this will occur after your next company confirmation statement is filed.

Yes. Frank Investments works with other companies, such as accountants, to perform the Companies House ID verification on their behalf for their underlying clients